from fast follower to innovator executor in banking
from fast follower to innovator executor in banking – how to stand out from the pack? Read Peter Sheahan’s article on Pulling the Lever of Change
To Buy Happiness, Purchase an Experience
Michael Norton explains why spending money on new experiences yields more happiness than spending it on new products http://hbswk.hbs.edu/item/7321.html
Nice high-level infograph on native vs. hybrid app development from VentureBeat
http://venturebeat.com/2013/07/29/native-v-web-chart/
Mobile soon to overtake desktop access – new mobile app to meet customer demand
Mobile Set to Overtake Web at Online Bank ING Direct and a new mobile app developed with customer centric approach (Finextra)
New waser iPM Asset Manager Workbench brochure available for download
please download here (in German Language): AMWB Brochure-A4
New waser iPM Customer Experience Management Brochure available for download
download brochure (in German) here: waser_iPM_CX-Brochure-A4
Retaining customer loyalty overtakes regulation as number one challenge for banks
New Temenos and Deloitte report: Financial firms are focusing primarily on the areas that can help them compete more effectively and retain customer loyalty. Interestingly, it is not just online …
Masterarbeit in Zusammenarbeit mit UNI Bern IMU
waser IPM offeriert in Zusammenarbeit mit der UNI Bern am Institut für Marketing IMU eine praxisorientierte Masterarbeit zum Thema Customer Experience Banking http://www.marketing.imu.unibe.ch/content/teaching/lehrangebot/masterarbeit/index_ger.html
FinTech 50 watch list
http://www.fintech50watchlist.com/?wpdmact=process&did=MS5ob3RsaW5r mit sehr interessanten value propositions
Harvard Business School – LEGO case study
Lessons from LEGO – Complexity is something you need to watch very closely http://hbswk.hbs.edu/cgi-bin/print/7170.html