Retaining customer loyalty overtakes regulation as number one challenge for banks

New Temenos and Deloitte report:

Financial firms are focusing primarily on the areas that can help them compete more effectively and retain customer loyalty. Interestingly, it is not just online channels that are moving up the corporate agenda, but also branches which the industry increasingly sees as a key plank of a multi-channel strategy, and the highest ever proportion of banks, 65%, predicting rising IT budgets over the next 12 months.

See report for more details.